Frequently Asked Questions
Everything you need to know about securing and styling your space.
What is the standard shipping timeframe for home hardware?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your door hardware and accessories?
Yes, all Access Denied products come with a 1-year limited warranty covering manufacturing defects and finish integrity under normal residential use.
What is your return policy for home decor items?
We offer a 30-day return policy. Items must be in their original packaging and in unused condition to qualify for a full refund, minus shipping costs.
Are your smart locks compatible with existing home automation systems?
Our smart security range is designed to integrate seamlessly with major platforms, including Apple HomeKit, Amazon Alexa, and Google Assistant.
Can I request a custom finish for bulk interior design projects?
We do offer customization for large-scale commercial or residential projects. Please contact our trade team via the 'Pro' portal for a personalized quote and lead times.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to our carrier's real-time tracking portal.